PRIVACY POLICY FOR USA
Transparency
This Privacy Policy describes how Dellics Travels collects, uses, discloses, retains, and protects your personal information when you use our Services.
We aim to be transparent about how your information is handled and the choices and rights available to you.
We Care About Security
We are committed to protecting the confidentiality and security of the personal information you provide to us.
We use reasonable administrative, technical, and organisational measures designed to help protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.
Update Your Preferences
If you have a Dellics Travels account, you may be able to update certain account information and communication preferences through your account.
You may also contact us at help@dellicstravels.com for assistance with your personal information or communication preferences.
1. About This Policy
This Privacy Policy (the “Policy”) explains how Dellics Travels collects, uses, discloses, retains, and otherwise handles personal information across our Services, including the Dellics Travels website, customer service channels, booking services, and other services we provide (collectively, the “Services”).
This Policy also describes, where applicable, how you may exercise privacy rights available to you under United States federal, state, or other applicable privacy laws.
We may update this Policy from time to time to reflect changes in our Services, business practices, technology, or applicable laws. When we make significant changes, we may provide additional notice where required.
2. What Personal Information Do We Collect and Where Does It Come From?
When you use our Services or interact with us, we may collect personal information that you provide directly, information collected automatically, and information received from third parties.
Depending on how you use our Services, this may include:
Information you provide
- Full name
- Email address
- Phone number
- Date of birth
- Nationality
- Passport or identification information where required for travel services
- Billing and payment information
- Account information and login details
- Travel preferences
- Flight, hotel, tour, transfer, and other booking information
- Visa or travel application information
- Education or examination-related information where applicable
- Information submitted through contact forms or customer support
- Any other information you voluntarily provide to us
Information collected automatically
When you use our website or Services, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring websites
- Website interactions
- Approximate location information derived from technical data
- Cookies and similar technologies
Information from third parties
We may receive information from third parties where necessary to provide our Services, process bookings, complete transactions, prevent fraud, or otherwise operate our business.
3. Why and How Do We Use Personal Information?
We may use your personal information for purposes including:
- Providing and managing our Services
- Processing bookings and reservations
- Arranging flights, hotels, tours, transfers, eSIMs, travel insurance, and other travel services
- Processing payments, refunds, and other transactions
- Communicating with you about your bookings or enquiries
- Providing customer support
- Processing visa, education, examination, or other applications where requested
- Verifying information where necessary
- Improving our website, Services, and customer experience
- Conducting analytics and research
- Sending marketing communications where permitted by law
- Detecting and preventing fraud, security incidents, and unlawful activity
- Protecting our legal rights and interests
- Complying with applicable legal, regulatory, tax, and accounting requirements
We may process personal information where necessary to provide a service you requested, comply with a legal obligation, pursue legitimate business interests, protect our Services, or where you have provided consent.
4. When Is Personal Information Disclosed to or Collected by Third Parties?
We may disclose personal information where reasonably necessary to provide our Services, operate our business, comply with legal obligations, or for other purposes described in this Policy.
This may include:
Travel Providers
When you make a booking or request a service, we may share relevant information with Travel Providers such as:
- Airlines
- Hotels and accommodation providers
- Tour operators
- Transportation and transfer providers
- eSIM providers
- Travel insurance providers
- Visa-related service providers
- Travel agents and other suppliers
These providers may process your information under their own privacy policies and applicable laws.
Business and Technology Service Providers
We may also share information with companies that provide services to us, including:
- Payment processors
- Cloud hosting providers
- Website and application providers
- Customer relationship management systems
- Email and communication providers
- Analytics providers
- Security and fraud prevention providers
- Customer support providers
- Marketing and advertising providers
These companies may process information on our behalf in accordance with applicable agreements and laws.
Legal and Regulatory Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Protect our rights, property, and safety
- Protect our customers or other individuals
- Detect or investigate fraud or unlawful activity
- Enforce our agreements and policies
5. How Is Personal Information Used for Advertising?
Dellics Travels may use advertising, analytics, and similar technologies to promote our Services and understand how users interact with our website.
We may display advertisements on our website or allow selected third-party advertising or analytics providers to collect information through cookies and similar technologies.
Where permitted by applicable law, advertising may be personalised based on information such as your interactions with our website, account information, booking activity, or preferences.
You may have choices regarding certain personalised advertising or tracking technologies depending on your location and applicable law.
6. Do We Use Cookies or Other Technologies?
Yes.
We use cookies and similar technologies to help:
- Operate our website
- Remember user preferences
- Improve website performance
- Understand how visitors use our Services
- Analyse website traffic
- Improve our products and Services
- Support marketing and advertising activities where applicable
You may be able to control cookies through your browser or available website privacy settings.
For more information, please visit the Dellics Travels website or contact us at help@dellicstravels.com.
7. How Long Do We Store Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
The length of time we retain information may depend on:
- The purpose for which the information was collected
- Whether you continue to use our Services
- Our legal and regulatory obligations
- Accounting and financial requirements
- Dispute resolution
- Fraud prevention and security requirements
- Our legitimate business needs
When information is no longer required, we may securely delete it, anonymise it, or otherwise remove identifying information, subject to applicable legal requirements.
8. How Do We Keep Personal Information Secure?
We use reasonable and appropriate administrative, technical, and organisational safeguards designed to protect personal information.
These measures may include:
- Access controls
- Authentication
- Secure hosting
- Encryption where appropriate
- Monitoring and security controls
- Internal procedures for handling personal information
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. What Are Your Choices and Rights?
Depending on the state in which you live and applicable law, you may have certain rights concerning your personal information.
These rights may include the right to:
- Know or request information about the personal information we collect and use
- Request access to certain personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information about how personal information is disclosed
- Opt out of certain targeted advertising or other processing where applicable
- Withdraw consent where processing is based on consent
- Appeal certain decisions regarding privacy requests
- Exercise other rights provided under applicable state privacy laws
These rights vary depending on your location and applicable law, and certain exceptions may apply.
To make a privacy request, please contact us at:
Email: help@dellicstravels.com
Website: www.dellicstravels.com
We may need to verify your identity before completing certain requests.
10. Children's Privacy
Our Services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at help@dellicstravels.com so that we can review the matter and take appropriate action.
11. Third-Party Websites and Services
Our Services may contain links to third-party websites, applications, or services.
Dellics Travels is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the Effective Date at the top of this Policy. Where required by law, we may provide additional notice of significant changes.
We encourage you to review this Policy periodically.
13. Who We Are and How to Contact Us
Dellics Travels is operated by Dellics Travels LLC, a company registered in Wyoming, United States.
Registered Agent Address:
30 N Gould St
Sheridan, WY 82801
United States
Dellics Travels is also a registered business in Ghana.
Ghana Business Registration Number:
BN076061024
Registered Office Address:
GN-0490-2450
Community 25 Tema, Greater Accra
Ghana
Contact Us
For questions about this Privacy Policy, privacy requests, or concerns about how your personal information is handled:
Email: help@dellicstravels.com
Website: Dellics Travels
Dellics Travels
Tema, Greater Accra, Ghana