PRIVACY POLICY
No Surprises
At Dellics Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.
By using the Dellics Travels website, booking our services, creating an account, contacting us, or otherwise interacting with our services, you agree to the practices described in this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to the Dellics Travels website, booking services, customer support channels, travel services, and other platforms or services operated by Dellics Travels (collectively, the “Services”).
This policy should be read together with our Terms of Service and Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, technology, or applicable laws. When significant changes are made, we may notify you through our website, by email, or through other appropriate communication methods.
2. What Personal Information Do We Collect?
Depending on how you use our Services, we may collect information such as:
Information you provide to us
- Full name
- Email address
- Phone number
- Date of birth, where required for a booking or service
- Passport or identification information where required for travel services
- Nationality and other travel-related information
- Billing and payment information
- Account login information
- Travel preferences and booking details
- Information submitted through contact forms, applications, enquiries, or customer support
- Information you provide when requesting visa, education, travel, accommodation, flight, transfer, tour, or other services
Information collected automatically
When you use our website or Services, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring websites
- Website usage and interaction information
- Cookies and similar technologies
3. How Do We Use Your Personal Information?
We may use your information to:
- Provide, manage, and improve our Services
- Process bookings and reservations
- Arrange flights, hotels, tours, transfers, eSIMs, travel insurance, and other travel services
- Process payments and refunds
- Communicate with you about bookings, enquiries, applications, and Services
- Provide customer support
- Verify your identity where necessary
- Process visa, education, examination, or other applications where requested
- Send important service-related notifications
- Send marketing communications where you have provided consent or where permitted by applicable law
- Improve our website, products, and customer experience
- Detect and prevent fraud, abuse, security incidents, and other unlawful activities
- Comply with legal, regulatory, tax, and accounting obligations
- Protect the rights, property, safety, and security of Dellics Travels, our customers, and other parties
4. When Do We Share Personal Information?
We do not sell your personal information simply for the purpose of selling it.
We may share information where reasonably necessary to provide our Services or operate our business.
This may include sharing information with:
Travel and service providers
Where you request a booking or service, we may provide relevant information to third parties such as:
- Airlines
- Hotels and accommodation providers
- Tour operators
- Transportation and transfer providers
- eSIM and telecommunications providers
- Travel insurance providers
- Visa-related service providers
- Educational institutions or examination service providers where applicable
- Other suppliers required to fulfil the service you requested
These providers may process your information according to their own privacy policies and applicable laws.
Service providers
We may also use trusted third-party companies that help us operate our business, including providers of:
- Payment processing
- Cloud hosting and storage
- Website and application hosting
- Customer relationship management
- Email and communications
- Analytics
- Security and fraud prevention
- Customer support
- Marketing and advertising services
Legal and regulatory purposes
We may disclose personal information where required or permitted by law, including to government authorities, courts, law enforcement agencies, regulators, and professional advisers.
5. International Transfers
Because Dellics Travels works with travel and technology providers in different countries, your personal information may be processed or stored outside Ghana or the country in which you live.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate security and contractual safeguards are in place.
6. Cookies and Similar Technologies
Dellics Travels may use cookies and similar technologies to:
- Keep our website functioning properly
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Provide a better user experience
- Support analytics and marketing activities where applicable
You may be able to control or disable certain cookies through your browser or our cookie settings, although doing so may affect some website functionality.
Please refer to our Cookie Policy for more information.
7. Marketing and Communications
Where permitted by applicable law, we may send you information about Dellics Travels, our services, promotions, travel opportunities, or other relevant offers.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send important service-related messages, such as booking confirmations, payment notifications, security alerts, or changes to our Services.
8. How Long Do We Keep Personal Information?
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide our Services
- Maintain business and financial records
- Resolve disputes
- Enforce agreements
- Meet legal, regulatory, tax, and accounting requirements
- Prevent fraud and misuse
When personal information is no longer required, we may securely delete it, anonymise it, or otherwise remove information that identifies you, subject to applicable legal requirements.
9. How Do We Protect Personal Information?
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the information and circumstances, these measures may include access controls, secure hosting, encryption, authentication, monitoring, and other security practices.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain information in a portable format
- Opt out of certain marketing communications
Some rights may be subject to legal limitations or exceptions.
To make a privacy request, please contact us using the details provided below.
11. Children's Privacy
Our Services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can review and take appropriate action.
12. Third-Party Websites and Services
Our website and Services may contain links to third-party websites, applications, or services.
Dellics Travels is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date at the top of this page. Where required, we may also provide additional notice of significant changes.
We encourage you to review this page periodically to remain informed about how we protect your information.
14. Who We Are
Dellics Travels is operated by Dellics Travels LLC, a company registered in Wyoming, United States.
Registered Agent Address:
30 N Gould St
Sheridan, WY 82801
United States
Dellics Travels is also a registered business in Ghana.
Ghana Business Registration Number: BN076061024
Registered Office Address:
GN-0490-2450
Community 25 Tema, Greater Accra
Ghana
15. Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact Dellics Travels through our official website:
Dellics Travels - Flights, Hotels, Tours & Visa Assistance
Dellics Travels
Ghana
US Privacy Policy
The US Privacy policy is available at “ the US Privacy Policy link ”